OPERATIONS MANAGEMENT

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Following are the course objectives:

  • To familiarize with Management Science Approaches for Effective Decision Making
  • To discuss Operations Research Technique in Decision Making

To have an understanding of Project Management Techniques

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Welcome to Operations Management Course. This course is also known alternatively known as quantitative tools for decision making. This module is all about looking at various ways in which quantitative ideas (not mathematics per se) can be helpful in analysing many types of public administrative problems faced by modern day’s administrators.  We shall look at the ideas of ‘modelling’ aspects of a public Administration problem – that is representing it, using certain simplifying assumptions, by a formula, or a set of equations or within a computer. The whole of this module is to give the participants an idea they can use these techniques to improve the outcomes of their policy decision. This module reviews various decision making approaches and develops knowledge of quantitative concepts that are of direct relevance to public policy professionals, both with a theoretical treatment and with use of computer assisted approaches. Some specific topics covered are optimisation of gains or minimising cost within limited resources, project and material requirements planning and the analysis of decisions under uncertain conditions.

 

OBJECTIVES

 

The purpose of the course is to appraise the participants with very basic knowledge on quantitative decision-­making tools. These tools, collectively discussed (with many other tools) under the title of Operations Research have been largely developed since the World War II. These techniques, supported by sophisticated software programs, are now routinely employed to guide and support management decisions in defence, civil society organisation and business organisations. The course broadly covers deterministic and stochastic decision models for planning, decision-making, resource        allocation, and control at a very basic level.

 

In particular, the courses focuses on system thinking approach and think structurally about decision problems and understanding why and how the quantitative techniques are applied in solving them. The course is designed to equip administrators with a conceptual understanding of quantitative decision making tools and the skill to use them effectively in making managerial decisions. The course is not at all an attempt to make you master of these techniques or apply these techniques yourself. With the awareness gained in this stream you may be able to use these techniques or direct your subordinates or consultants to work according to these models. The content is presented in the context of practical administrative situations in various public services like health care organizations, public sector enterprises, defence organisations etc.

Overview

Learning Outcomes

By the end of this module, participants will be able to:

  • Describe the difficulties and challenges involved in decision-making under uncertain or risky conditions.
  • Comprehend the usage of quantitative data in making policy decisions.
  • Understand how and why certain techniques are used and what are their strengths or limitations when applied in an administrative setting.
  • Understand the process of formulation and express decision problems in a quantitative manner and use appropriate Operations Research techniques in finding optimal solutions.
  • Understand various quantitative/mathematical models for decision problems in a variety of functional areas of public services.
  • Understand applications of selected software programs to generate computerized solutions to managerial and administrative problems.
  • Describe and interpret the results obtained through the use of various Operations Research methodologies.
  • Interpret the output generated by software such as Microsoft Excel, when used to solve business problems.

Curriculum

Session 1: Module Introduction

 

Operations Management-What, why and How?

What is Operations Research?

Why Operations Research is Important in Public Services?

OR Process

Some Recent Application

 

Session 2 System Approach to Decision Making

 

Why System Thinking?

Problems with Sub-optimization approach

How to you use System Approach

Misunderstanding

Where not to use system approach?

 

Session 3 & 4 Assignment Model

 

What is Assignment Model?

Application of Assignment Model

Flood Approach to Assignment Model

Special Cases in Assignment Model

Using Microsoft Excel for Assignment Model

 

Session 5&6      Transportation Problem

 

What is Transportation Model?

Applications of Transport Model

North-West Corner, Least Cost and VAM Models for Initial Solution

MODI method for optimality Testing

Using Excel for Transport Model

Special Cases Applications

 

Session 7& 8 Linear Programming

 

Why LPP and its Applications

Problem Formulation

Solution by Solver Function?

Economic Interpretations of Solutions

What-if Scenarios

 

Session 9 &10 Project Management

 

Why Project Management? How it is different from other Work?

Scheduling and controlling the Project Activities

Setting up Linkages: Network Construction

Scheduling and Controlling Recurring Projects: CPM

Scheduling and Controlling Non-Recurring Projects: PERT

Managing Time and Resources: Crashing

Faculty Contact

Dr. Pawan K. Taneja